Tech Help

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Simple Troubleshooting Tips

There are some very simple, straight forward things you as the computer user can do to solve problems. Read through Simple Troubleshooting Tips.

Trouble Tickets

If you have a problem with your computer, please submit a trouble ticket. You will need to enter the number on the green sticker on your computer.

Software
If you are having problems or have questions about software, contact Tim Goss by email or phone (517-4911).

Pentamation
Pentamation and eSchool users should direct all questions and requests for help to Laura Hodges by email or phone (689-3283 ext. 2033)

Network and Internet Filtering
If you are experiencing a network outage or have questions about the district's Internet filtering software, contact network coordinator Bob Bauer by email or phone (689-3283 ext. 2024)

Email Help
Need an email account or can't remember your password? Contact Laura Hodges (689-3283 ext 2033). If you are having problems with mail through the Bethel Web site, please visit the Mail Help page.

Bethel Web Pages and Blogs
For assistance with blogs or editing the new Bethel Web site, visit Bethel Does Drupal or contact Tim Goss by email or phone (517-4911).

DataPort
Questions about DataPort should be directed to Tim Goss by email or phone (517-4911).

Backing Up Data
For clear and concise instructions for backing up your data please read Backing Up Data.

Installing a Printer

You can minimize printing confusion by deleting any existing networked printers before you begin. To do this, go to START – PRINTERS and FAXES. Highlight the printer(s) you wish to remove, and then press the DELETE key. If you get any error message, ignore it and leave that printer as-is.